Frequently Asked Questions
We have answers!
Your Visit
What should I expect at my first appointment?
Plan to arrive a few minutes early to go over a short health intake. Arielle will talk through what’s going on with your body and what you want out of the session, then tailor the work from there. [PLACEHOLDER: adjust to your actual intake flow.]
Do I have to undress?
Only to your comfort level. You’ll always be professionally draped, and great work can be done through clothing if you prefer. Your comfort runs the session.
Should a massage be painful?
A massage should never be more intense than you want it to be. Deeper work can involve some “good hurt” as stubborn knots release, but pressure is always adjusted to you; just say the word at any point during your session.
Is there talking (or not talking) during my treatment?
Entirely up to you. Many clients prefer quiet; others like to chat. Arielle follows your lead, the only thing she’ll always check in about is pressure and comfort.
Can I add hot stones, aromatherapy, or cupping?
Yes. Add-ons run $5 to $25: aromatherapy ($5), hot stones or a peppermint scalp massage ($10), cupping or fascial scraping ($15), and a lymphatic face massage with our heated infrared Gua Sha tool ($25). You choose them while booking, right after picking your massage. Note that Deep Tissue and Lymphatic Drainage already include their specialty treatments free, and Relax & Reset includes free aromatherapy.
Do you have a new-client special?
Yes! First-time clients get 15% off a Signature Custom Massage: join our email list to get your discount code. One use per client, Signature massages only.
Policies & Practical Details
What’s your cancellation policy?
For appointments canceled or rescheduled within 24 hours we charge 50% of the service total. No-shows may be charged full price.
How do I book an appointment?
Online booking is the fastest way; hit any “Book Now” button to pick your service and time. You can also reach out through the contact page and we’ll get you scheduled.
Can I use my HSA or FSA?
[PLACEHOLDER: confirm; many HSA/FSA plans cover massage with a letter of medical necessity from your provider.]
Is gratuity expected?
Tips are never required and always appreciated. [PLACEHOLDER: adjust to your preference.]
Where are you located? Is there parking?
[PLACEHOLDER: address, parking notes, entrance instructions.]
Do you offer gift cards?
Yes! E-gift cards are available online any time; see the gift cards page. Physical cards are sold in studio. They make a wonderful gift for birthdays, anniversaries, or anyone who could use an hour of genuine rest. Gift cards never expire.
Still Have Questions?
Reach out any time; we’re happy to help you figure out what’s right for your body.